WebEngage was one the 10 startups selected to demo at Unpluggd on the 19th of November, 2011. The event was held in Pune, India. This is the presentation we used for our demo.
Your WebEngage dashboard now supports adding multiple administrators for a website. You can add any number of such admins or account managers based on your plan. There is a set of pre-defined features that you can restrict the access of such administrators to. E.g. Feedback inbox management, feedback configuration management, feedback styling & email template management, survey management, survey response management etc. Some screenshots to illustrate this better –
Still thinking why do you need multiple admins? We have a couple of reasons. You can add account managers for your website to –
- recieve and reply to incoming feedback via multiple people.
- let your creative folks manage the design and styling aspects of feedback and surveys without you having to share your email/pswd with them.
- let your marketing team access all surveys, responses and analytics.
- let someone else manage your entire account when you are holidaying 🙂
On a different note, we are hiring. Please spread the word for us.
Stay tuned. We love you!
Well, before you start thinking that this is just another _my_tool_is_the_best blog post, lemme tell you it ain’t. Please don’t read too much into the title of this post [it is such for SEO reasons ;)].
If you are new to WebEngage, jump to a brief primer towards the end of this post. For the last 3 months we have been neck deep into building features inside WebEngage that were either a part of our roadmap or were most requested features by our customers. This post outlines some updates since we last announced the release of surveys in WebEngage. Here comes our top 10 reasons on why you should use WebEngage as a customer engagement tool for your website.
First, why should you use WebEngage’s feedback solution for your site?
Before you read further, please take a look at the feedback functionality in action on Webklipper’s contact page. The embedded contact form and feedback tab on this page are WebEngage powered. Now, the reasons …
Before you read further, please take a look at the survey feature in action on Webklipper’s about page (Please wait for 10 seconds for the survey to pop from bottom left). Now, the reasons …
Yeah we know customers are demanding. And why not? We’d love to oblige :). Read further …
We have 3 immediate, short term goals –
- We are moving out of private beta by end of this month and going live on webengage.com w/ a whole new skin and branding. Watch out.
- We’ll introduce multi-admin access to your WebEngage dashboard.
- We are introducing a first version of multi-question surveys soon.
Liked what you read/saw above? Want to give WebEngage a spin? Reach out to us and we’ll send you an invite. Help us spread the word.
Stay tuned. We love you!
After several days of brainstorming and countless nights of execution, we are pleased to announce our next release ready candidate – WebEngage surveys. Ladies and gentlemen, in this blog post, you are about to witness one of the most interesting technology tools of recent times. Our vision behind the tool is very simple – provide you ways to engage w/ visitors on your website. WebEngage, within less than 3 months of its release, is being piloted by over 250 websites worldwide. Surveys are the latest addition to this tool. We are through the development phase for surveys and the tool is being tested as this post goes live. Underneath is a quick description of what WebEngage surveys are and why you should start using it on your website.
What are WebEngage surveys?
Simplest way to create short and targeted surveys for visitors on your website. Short , because the surveys contains only one question. Targeted, because each of these surveys that you create can have a set of “rules” specified. The survey will only be shown to a visitor who meets all the rules for that particular visit. E.g. you can create a very specific survey for a visitor on your site who “came from Google search” and has spent “30 seconds on your sites’ pricing page” and “is visiting your site from the US”. Sounds exciting? Yes, it indeed is!
What kind of questions can I ask in these surveys?
We currently support 5 different types of questions.
|Option(single select)||Option(multi select)||Matrix of options||Input boxes||Comment area|
|Try a demo →||Try a demo →||Try a demo →||Try a demo →||Try a demo →|
Why can I ask only one question in a survey?
For multiple reasons – First, these surveys show up on your site when a visitor is browsing. Though we have addressed a lot of concerns on usability and experience, yet it is the quality of question that would determine your survey’s response rate. We want you to think hard, real hard, about that one single question you want to ask. Makes sense? Second, we love your customers as much as you do. Truth be told, none of us have loved those big-ass questionnaires at any point of time in our lives. Short is sweet. Period.
“Targeting”? What the heck is that?
It is our answer to companies that want you to monkey around with surveys! We let you ask questions to a set of visitors. These “sets” can be created based on what we call as “rules”. Some sample use cases below:
- Target a question at visitors coming from certain geography(ies): We let you target based on country, city, region etc of a visitor on your website. E.g this survey will only be visible to visitors from anywhere in the US or Delhi (India) or Mumbai (India) – http://webklipper.com/?demo=survey-geo-targeting
- Target a question at visitors coming from search engines: You always wanted this. Right? :). So now, you can ask a very specific question to a visitor from search engines (all major ones supported). E.g. This survey will only be visible to visitors who come via Google search on our WebEngage landing page. Start your search here – http://www.google.com/search?q=targeted+survey+tool+for+websites, click on our site (webklipper.com/webengage) in the results. Woohoo, a specific survey pop’s up. You loved it, right?
- Target a question at visitors for a particular page(s) on your website: You wanted to create a different survey for your product page and a separate one for your pricing page. Right? Of course, right! We let you target surveys by pages on your website (read URL patterns). E.g. we have put up a very specific survey for our no-spam guarantee page. Check it out here – http://webklipper.com/no-spam-guarantee
- Target a question at visitors spending x amount of time on your site: You don’t really want to pop that question as soon as someone comes to your site. Right? We so agree. And hence we let you choose number of seconds for which WebEngage should wait once a visitor has landed on your website before popping the survey. E.g. wait for this survey to pop up – http://webklipper.com/?demo=survey-time-spent (please be patient, you have to wait for 10seconds).
In addition to these, there are several other rules criterion exposed in your dashboard. These can be used in isolation or in combination. Awesome, ain’t it?
What kind of information does WebEngage capture for someone taking the survey?
Anything and everything that might be useful to you – geo information, date/time, client browser/platform information, URL on which the survey was taken etc. You can also configure a survey to request email of the survey respondent for each survey. If the user provided his/her email, we collect that for you too.
How do I get to see the responses?
You get a power packed dashboard to manage your surveys. All these surveys have their corresponding “inbox”, “statistics” and “aggregate response” for the analytics hungry. Some screenshots to tell you what lies beneath –
Ah! Can’t wait. How can I try this out on my website?
We are currently in private beta. You’ll need an invitation code to sign-up for WebEngage. Please go to http://webklipper.com/webengage and use webengage-1338 as your invitation code. Generating a widget for your site and activating it is as simple as integrating a one liner HTML code on your website.
We are currently testing surveys. You’ll start seeing it in your dashboard from the 29th of June. Tell us what you like and dislike about our offering. Your feedback will help us make a better tool. Better still, please use it once on your website – if you don’t like it, beers on us! Help us spread the word.
Update: Surveys are now live and ready for use on your website. If you are new to WebEngage, please use webengage-1338 as your invitation code to sign-up on http://webklipper.com/webengage.
Stay tuned. We love you!
We got a surprise package this morning – a courier from Cybermedia, the company behind MIT’s Technology Review magazine initiative. Wondering why we received it in the first place, we opened the package to find that a May, 2011 edition of the magazine is enclosed. We anxiously scanned through its pages and were pleasantly surprised to find WebEngage featured in the “To Market” section. A mashup of the scanned images from the magazine underneath –
As quoted in the magazine:
Wow! Quite a feat for the baby we have been babysitting for over 45 days now. Thanks Technology Review. We are humbled. We’ll give you more reasons to write about us in future.
For the uninitiated (on WebEngage), this blog post might be a good read – http://avlesh.wordpress.com/2011/04/21/the-supersonic-jet-called-webengage-come-onboard/
Stay tuned. We love you!
It might sound too good to be true, here’s a long story cut short – just within 17 days of our private beta launch, we are now being piloted by 68 websites and blogs (at the time of writing this post).
Have a look at our feedback tool functional on these websites – pluggd.in, paytm.com, chaupati.in, justunfollow.com, redbrickhousing.com, bookcab.in, paperplane.net, iamstarting.com, managementparadise.com, mytvdb.com, myhollytv.com, twi5.com, youthkiawaaz.com, flick2know.com, mostfit.in … ah the list is big enough to accommodate all our beta users here. Add to these, the love showered by a whole bunch of personal website owners and bloggers who added WebEngage to their corresponding sites/blogs.
At the time of writing, on an average, over 150 feedback and replies are being exchanged daily via our platform. E-commerce/transactional sites account for most of the feedback/queries submitted online.
Majority of the feedback submitted online are “questions” or “problems”.
People have fallen in love with our automatic screenshot taking abilities in the feedback widget (refer the image below). We have been showered with a lot of questions w.r.t how has this been done so cleanly and unobtrusively. Wish the answer were simple. However, there is some good news to share – we’ll very soon be announcing a REST based API for our developer fanboys to use this service (for FREE!) for generating screenshots by posting a HTML markup or a “gettable URL”. Tell us in advance if you wish to access this service.
The love for this tool has been intense, almost to the extent of being hilarious at times! Have a look a these snippets of “feedback” submitted on some of our partner websites –
Hello sir. your feed back system is awesome. what is price for entire php and java code of feedback system. thank you. Only contact me in two days.
Hello, sir . I am a student of enggneeering. I am very interested in PHP developing . I am new to Php . when i came to your site , i was impressed with your feedback system . Can you send me the php code of your feedback system . Thank you.
We fell off our chairs at once and got back to work the next moment.
A word on surveys: Surveys would be the gem in our offering – something that, we believe, could drive a lot of engagement on your website. We have received exceptional response from our feedback offering. We’ll continue to deliver at par with your expectations and make sure that you fall in love with our surveys esp the knobs and controls we intend to give you for taking charge of how, when and what to ask to a particular visitor on your site. Stay hooked … we’ll be back soon with an announcement.
This is THE time to be a beta invitee: We love our early adopters – all of em. A whole bunch of goodies including extended free trial periods, discounted pricing etc are in store for websites piloting us on or before the 31st of July, 2011. WebEngage will continue to be in private beta until then. Give us a shot, we won’t disappoint you. Promise! Get your beta invite now.
Stay tuned. We love you!
We are excited to announce the beta launch date of a product which is very close to our hearts. We are working on a powerful survey-cum-feedback tool for websites. Get your dose of nicotine here – http://webklipper.com/publishers
- Let your users send you feedback via a fixed feedback button (extreme left or right) on your website.
- Let you, as site owner, conduct sweet contextual surveys from your sites’ visitors.
The feedback can be of any type – love, bug, suggestion or question. The ultra cool thing we are doing here is allowing users to attach a screenshot of the current page (or a part of it) – it will come in handy for bug reporting.
There’s a lot we are doing on the “contextual survey” part of this widget. Here’s an example for you – if a visitor to my site came via “Google” after searching for “weekend getaways in Mumbai” and has “spent more than 60 seconds” on my sites’ “tour plan page”, pop a simple survey asking if the user needs any assistance. The value in quotes are parameters you, as a publisher, can tweak. And there’s a long list of such variables to choose from.
And wait, as if this weren’t enough – we have a nice power packed dashboard for publishers. You can manage all your surveys and feedback from this single interface. Sounds interesting? Add yourself to the beta invitee list here (scroll to the bottom of the page).
Stay tuned and keep the feedback coming. We love you!