WebEngage was one the 10 startups selected to demo at Unpluggd on the 19th of November, 2011. The event was held in Pune, India. This is the presentation we used for our demo.
Your WebEngage dashboard now supports adding multiple administrators for a website. You can add any number of such admins or account managers based on your plan. There is a set of pre-defined features that you can restrict the access of such administrators to. E.g. Feedback inbox management, feedback configuration management, feedback styling & email template management, survey management, survey response management etc. Some screenshots to illustrate this better –
Still thinking why do you need multiple admins? We have a couple of reasons. You can add account managers for your website to –
- recieve and reply to incoming feedback via multiple people.
- let your creative folks manage the design and styling aspects of feedback and surveys without you having to share your email/pswd with them.
- let your marketing team access all surveys, responses and analytics.
- let someone else manage your entire account when you are holidaying 🙂
On a different note, we are hiring. Please spread the word for us.
Stay tuned. We love you!
I am eternally glad and ecstatic to announce that we have raised our seed round of capital. This announcement is delayed by a couple of months as we got busy with our product. Getting funded is a dream come true for most startups and it is no different for us.
We raised our seed capital from a group of angel investors at the Indian Angel Network (IAN), led by Rajan Anandan – Vice President at Google India. We are glad to have the likes of Rajan, Sunil Kalra, Sadeesh Raghavan, Ashim Mehra, Nitin Singhal, Pradeep Gupta and Harish Mehta back us in chasing our dream run. We have added Rajan to the company’s board. We are super excited to have such stalwarts join forces with us and guide us towards building one of the most disruptive internet products of recent times called WebEngage.
So now that we have the money, what are we going to do with it? Well, several things including paying ourselves (salaries have been a luxury), scaling up our infra, hiring a few key folks and paying our office bills (on time). However, there are a few things that we’ll NOT use this money for –
- We’ll NOT hire just because we have the urge to do so or now we have the money to do so. You belong to us only if you prove you are worth it. We are pathetic when it comes to hiring – none of us can work with the wrong guy/gal. We’d rather prefer to slog and work overtime than hire and repent. Oh btw, we are hiring – in dev, design and sales. Contact us if you are interested.
- We’ll NOT move into a plush office. We work out of a 240 sq. ft. cave in Goregaon East, Mumbai. The office is well done and good to seat 8 of us (more on our office here and here).
- We’ll NOT spend money on mindless advertising and marketing. No we won’t. Trust me, we’ll not.
Hello world, we have arrived. It feels orgasmic as I am about to complete this post.
Stay tuned. We love you!
Our company, Webklipper Technologies Private Limited, was founded on the 13th of October, 2010. We have turned 1 today. We have had our own share of success stories in this one year – the joys of building one of the best contemporary engineering teams in this country, the joys of building a product that is being accepted on a global scale, the joys of finding new customers everyday … That said, it is the pains that we have been through to get here which makes us stronger and speaks of our character – the pains of fund-raising, the pains of a massive pivot, the pains of being written-off multiple times … these have made us all the more committed to give you the world class internet company we envisioned an year ago. Amen!
We are extremely excited to have reached this milestone. These pictures underneath capture the mood in our office today. Some privileged few have been invited for a dinner bash tonight to celebrate the occasion w/ us.
We’d like to take this opportunity to announce the launch of WebEngage. After being in private beta for 5 months and adding over 400 customers worldwide, WebEngage has moved out of beta a week ago and is now open for public on webengage.com. If you are an existing WebEngage user, nothing changes for you. We have added back-support for the integration code that you are using on your site. However, we’d request you to use the latest code. Please get it from your WebEngage dashboard – http://webengage.com/publisher/dashboard. We are sending a communication to all our users today regarding this and a bunch of other updates. If you are yet to try out WebEngage, this is THE time to do so. We have a FREE forever plan for startups low on cash ;). Sign-up today to try us out – http://webengage.com/pricing
Today, on our first birthday, we stand tall and challenge the big boys in customer feedback and engagement. Watch us. We are here to stay.
Stay tuned. We love you!
In our last post, we shared w/ you that soon we’ll be moving out of private beta. The time is now, as we close in on the finishing bits and pieces for the launch of a brand new WebEngage avatar on webengage.com (yeah, the same pricey domain that we bought 2 months ago).
Get a peek into what’s cooking in our kitchen (click to see full image) –
Tell us if you like/dislike. If everything goes as planned, we release early Monday morning (3rd Oct, IST; or maybe even sooner).
Stay tuned. We love you!
Well, before you start thinking that this is just another _my_tool_is_the_best blog post, lemme tell you it ain’t. Please don’t read too much into the title of this post [it is such for SEO reasons ;)].
If you are new to WebEngage, jump to a brief primer towards the end of this post. For the last 3 months we have been neck deep into building features inside WebEngage that were either a part of our roadmap or were most requested features by our customers. This post outlines some updates since we last announced the release of surveys in WebEngage. Here comes our top 10 reasons on why you should use WebEngage as a customer engagement tool for your website.
First, why should you use WebEngage’s feedback solution for your site?
Before you read further, please take a look at the feedback functionality in action on Webklipper’s contact page. The embedded contact form and feedback tab on this page are WebEngage powered. Now, the reasons …
Before you read further, please take a look at the survey feature in action on Webklipper’s about page (Please wait for 10 seconds for the survey to pop from bottom left). Now, the reasons …
Yeah we know customers are demanding. And why not? We’d love to oblige :). Read further …
We have 3 immediate, short term goals –
- We are moving out of private beta by end of this month and going live on webengage.com w/ a whole new skin and branding. Watch out.
- We’ll introduce multi-admin access to your WebEngage dashboard.
- We are introducing a first version of multi-question surveys soon.
Liked what you read/saw above? Want to give WebEngage a spin? Reach out to us and we’ll send you an invite. Help us spread the word.
Stay tuned. We love you!
After several days of brainstorming and countless nights of execution, we are pleased to announce our next release ready candidate – WebEngage surveys. Ladies and gentlemen, in this blog post, you are about to witness one of the most interesting technology tools of recent times. Our vision behind the tool is very simple – provide you ways to engage w/ visitors on your website. WebEngage, within less than 3 months of its release, is being piloted by over 250 websites worldwide. Surveys are the latest addition to this tool. We are through the development phase for surveys and the tool is being tested as this post goes live. Underneath is a quick description of what WebEngage surveys are and why you should start using it on your website.
What are WebEngage surveys?
Simplest way to create short and targeted surveys for visitors on your website. Short , because the surveys contains only one question. Targeted, because each of these surveys that you create can have a set of “rules” specified. The survey will only be shown to a visitor who meets all the rules for that particular visit. E.g. you can create a very specific survey for a visitor on your site who “came from Google search” and has spent “30 seconds on your sites’ pricing page” and “is visiting your site from the US”. Sounds exciting? Yes, it indeed is!
What kind of questions can I ask in these surveys?
We currently support 5 different types of questions.
|Option(single select)||Option(multi select)||Matrix of options||Input boxes||Comment area|
|Try a demo →||Try a demo →||Try a demo →||Try a demo →||Try a demo →|
Why can I ask only one question in a survey?
For multiple reasons – First, these surveys show up on your site when a visitor is browsing. Though we have addressed a lot of concerns on usability and experience, yet it is the quality of question that would determine your survey’s response rate. We want you to think hard, real hard, about that one single question you want to ask. Makes sense? Second, we love your customers as much as you do. Truth be told, none of us have loved those big-ass questionnaires at any point of time in our lives. Short is sweet. Period.
“Targeting”? What the heck is that?
It is our answer to companies that want you to monkey around with surveys! We let you ask questions to a set of visitors. These “sets” can be created based on what we call as “rules”. Some sample use cases below:
- Target a question at visitors coming from certain geography(ies): We let you target based on country, city, region etc of a visitor on your website. E.g this survey will only be visible to visitors from anywhere in the US or Delhi (India) or Mumbai (India) – http://webklipper.com/?demo=survey-geo-targeting
- Target a question at visitors coming from search engines: You always wanted this. Right? :). So now, you can ask a very specific question to a visitor from search engines (all major ones supported). E.g. This survey will only be visible to visitors who come via Google search on our WebEngage landing page. Start your search here – http://www.google.com/search?q=targeted+survey+tool+for+websites, click on our site (webklipper.com/webengage) in the results. Woohoo, a specific survey pop’s up. You loved it, right?
- Target a question at visitors for a particular page(s) on your website: You wanted to create a different survey for your product page and a separate one for your pricing page. Right? Of course, right! We let you target surveys by pages on your website (read URL patterns). E.g. we have put up a very specific survey for our no-spam guarantee page. Check it out here – http://webklipper.com/no-spam-guarantee
- Target a question at visitors spending x amount of time on your site: You don’t really want to pop that question as soon as someone comes to your site. Right? We so agree. And hence we let you choose number of seconds for which WebEngage should wait once a visitor has landed on your website before popping the survey. E.g. wait for this survey to pop up – http://webklipper.com/?demo=survey-time-spent (please be patient, you have to wait for 10seconds).
In addition to these, there are several other rules criterion exposed in your dashboard. These can be used in isolation or in combination. Awesome, ain’t it?
What kind of information does WebEngage capture for someone taking the survey?
Anything and everything that might be useful to you – geo information, date/time, client browser/platform information, URL on which the survey was taken etc. You can also configure a survey to request email of the survey respondent for each survey. If the user provided his/her email, we collect that for you too.
How do I get to see the responses?
You get a power packed dashboard to manage your surveys. All these surveys have their corresponding “inbox”, “statistics” and “aggregate response” for the analytics hungry. Some screenshots to tell you what lies beneath –
Ah! Can’t wait. How can I try this out on my website?
We are currently in private beta. You’ll need an invitation code to sign-up for WebEngage. Please go to http://webklipper.com/webengage and use webengage-1338 as your invitation code. Generating a widget for your site and activating it is as simple as integrating a one liner HTML code on your website.
We are currently testing surveys. You’ll start seeing it in your dashboard from the 29th of June. Tell us what you like and dislike about our offering. Your feedback will help us make a better tool. Better still, please use it once on your website – if you don’t like it, beers on us! Help us spread the word.
Update: Surveys are now live and ready for use on your website. If you are new to WebEngage, please use webengage-1338 as your invitation code to sign-up on http://webklipper.com/webengage.
Stay tuned. We love you!